Last updated: August 2024
By accessing or using the CX Direct website at cx.direct ("Website"), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our Website or services.
These Terms and Conditions apply to all visitors, users, and others who access or use the Website. Customer Experience Direct Pty Ltd ("we", "our", "us") reserves the right to update or modify these terms at any time without prior notice.
You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of others. You must not:
All content on this Website – including but not limited to text, graphics, logos, images, and software – is the property of Customer Experience Direct Pty Ltd and is protected by applicable Australian and international intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from any content on this Website without our prior written consent.
If you register for an account or access our client portal, you are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorised use of your account.
We reserve the right to terminate accounts, refuse service, or remove content at our sole discretion.
The Website and its content are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied. We do not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components.
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
To the fullest extent permitted by applicable law, Customer Experience Direct Pty Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages – including but not limited to loss of profits, data, goodwill, or other intangible losses – arising out of or in connection with your use of the Website or our services.
Our total liability to you for any claim arising from your use of the Website shall not exceed the amount paid by you, if any, for accessing the relevant service.
You agree to indemnify, defend, and hold harmless Customer Experience Direct Pty Ltd and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or in any way connected with your access to or use of the Website, or your violation of these Terms and Conditions.
Our Website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those websites and accept no responsibility for them or for any loss or damage that may arise from your use of them.
These Terms and Conditions are governed by and construed in accordance with the laws of the State of Victoria, Australia. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the Website. We may notify you of significant changes by email or by a notice on the Website. Your continued use of the Website after any changes constitutes your acceptance of the revised terms.
If you have any questions about these Terms and Conditions, please contact us: