Contact Centre

Managed Contact Centre Solutions

Deliver exceptional customer service at scale. Our managed contact centre solutions combine people, process, and technology to create seamless customer experiences.

✓ Fully managed contact centre operations
✓ Avaya Cloud integration for enterprise-grade telephony
✓ Scalable solutions that grow with your business
✓ Omnichannel support – voice, email, chat, social
✓ Real-time reporting and quality management
✓ Workforce optimisation and scheduling

Avaya Cloud Contact Centre

We deliver enterprise-grade Avaya cloud contact centre capabilities – from simple call routing to sophisticated AI-powered interactions.

99.9% Uptime SLA

24/7 Support

Our Difference

Why CX Direct for Contact Centre?

We bring deep contact centre expertise, proven technology expertise, and a relentless focus on outcomes.

Real-Time Visibility

Live dashboards and performance reporting give you instant visibility into contact centre operations, queue times, resolution rates, and agent performance – so you can make informed decisions in the moment.

People-First Approach

Great contact centres are built on great people. We invest in workforce optimisation, training, and culture to ensure your team delivers consistently excellent customer service at every interaction.

Seamless CRM Integration

Our contact centre solutions connect directly to your CRM, giving agents a unified customer view and enabling personalised service at scale. Every interaction logged, every insight captured, automatically.

Ready to Elevate Your Contact Centre?

Talk to our team about building a managed contact centre solution tailored to your business scale and service goals.

Get in Touch View CRM Solutions