About CX Direct
At Customer Experience Direct, we put customers at the heart of everything we do. Our mission is to elevate the standard of customer service through innovative solutions and unwavering commitment. With a focus on personalised experiences and exceptional support, we empower businesses to build meaningful relationships with their clients.
Our dedicated team of experts is driven by a passion for excellence, ensuring that every interaction leaves a lasting positive impression. Join us on our journey to transform customer experiences and create lasting value.
Our team brings together over 28 years of combined experience in CRM, ensuring expert guidance and proven strategies for your business
Our team has successfully completed over 30 CRM projects, delivering tailored solutions that drive customer satisfaction and business growth.
Embrace our eco-friendly CRM solutions that save trees by reducing paper usage and promoting digital efficiency
Our team’s dedication to excellence is reflected in our outstanding Net Promoter Score (NPS), consistently surpassing industry standards for customer satisfaction
Work Experience
Our team’s extensive work experience is the cornerstone of our CRM expertise, with a track record of innovative solutions and a deep understanding of customer engagement that drives business success
2017
Revolutionising Retail Relationships
Enhancing customer loyalty through a tailored CRM strategy that increased repeat purchases by 30% within six months.
2018
Optimising Healthcare Outreach
Implemented a CRM solution that streamlined patient communication, resulting in a 40% improvement in appointment scheduling efficiency.
2019
Empowering Educational Engagement
Developed a comprehensive CRM system for a university, boosting student retention rates by 25% through personalized engagement initiatives.
2020
Transforming Tech Support
Launched a CRM-driven tech support framework that reduced response times by 50% and significantly improved customer satisfaction scores.
Our Partners
Our solutions are powered by strong partnerships with leading tech innovators, ensuring we deliver cutting-edge CRM capabilities tailored to your business needs
